Privacy Policy

Pro Kitchen Care LLC respects your privacy. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, contact us, request service, schedule an appointment, or otherwise interact with Pro Kitchen Care LLC.

Information We Collect

We may collect information that you voluntarily provide when requesting or receiving service, including:

• Name
• Telephone number
• Email address
• Service address
• Appliance information
• Information about the requested service or appliance problem
• Appointment and scheduling information
• Estimates, invoices, service history, and related transaction information
• Communications between you and Pro Kitchen Care LLC

Website Information

When you visit our website, certain technical information may be collected automatically by our website hosting, analytics, security, or other technology providers. This may include information such as IP address, browser type, device type, operating system, referring pages, pages visited, and general website usage information.

How We Use Information

Information may be used to operate our business and provide requested services, including to:

• Respond to service inquiries
• Schedule and manage appointments
• Diagnose, estimate, repair, maintain, or install appliances
• Provide estimates, invoices, receipts, and service documentation
• Communicate regarding appointments, parts, repairs, and service status
• Provide customer support
• Maintain service and transaction records
• Improve our website and services
• Protect against fraud, misuse, or security threats
• Comply with applicable legal, tax, accounting, and regulatory requirements

Service Communications

If you provide a telephone number or email address when contacting Pro Kitchen Care LLC or requesting service, we may use that information to communicate with you regarding your inquiry, appointment, estimate, repair, parts, invoice, payment, warranty, or other matters related to your service.

Text Messages

If you communicate with us by text message or provide a mobile telephone number for service communications, we may send messages related to your requested service, including appointment confirmations, scheduling updates, technician communications, estimates, invoices, and other transaction-related information.

Message and data rates may apply depending on your mobile carrier and service plan.

Opt-In & Consent

We collect your phone number when you voluntarily provide it through our website contact forms, service request forms, or booking forms.

By providing your phone number and actively checking the SMS consent checkbox, you expressly agree to receive automated text messages (SMS) from Pro Kitchen Care LLC regarding your service requests, appointment confirmations, scheduling updates, reminders, and project updates.

Consent to receive text messages is not a condition of purchase.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us at service@prokitchencarenc.com .

We do not sell or share mobile phone numbers or SMS consent information with third parties or affiliates for their marketing or promotional purposes.

Sharing of Information

Pro Kitchen Care LLC does not sell your personal information.

We may share information with service providers or business systems when reasonably necessary to operate our business and provide services. These may include website hosting providers, scheduling and customer management systems, payment processors, accounting systems, communications providers, parts suppliers, and other service providers.

Information may also be disclosed when reasonably necessary to comply with applicable law, legal process, regulatory requirements, protect our legal rights, prevent fraud, or protect the safety of customers, technicians, or others.

Payment Information

Payments may be processed through third-party payment processing providers. Pro Kitchen Care LLC may receive transaction information related to a payment, but payment card information may be collected and processed directly by the applicable payment provider according to its own security and privacy practices.

Third-Party Services

Our website or business operations may use or link to third-party services, including scheduling, payment, mapping, analytics, communications, or other technology services.

Third-party websites and services operate under their own privacy policies and practices. Pro Kitchen Care LLC is not responsible for the privacy practices of third-party websites or services.

Cookies & Similar Technologies

Our website and service providers may use cookies or similar technologies that help operate the website, remember preferences, measure website performance, understand visitor activity, maintain security, or support advertising and analytics where applicable.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the operation of some website features.

Advertising & Analytics

We may use advertising or analytics services to understand how visitors find and use our website and to measure the effectiveness of advertising. These providers may collect technical or usage information through cookies or similar technologies in accordance with their own privacy policies and applicable law.

Data Security

We use reasonable administrative and technical measures intended to protect information associated with our business. However, no electronic transmission, online system, or data storage method can be guaranteed to be completely secure.

Data Retention

We may retain customer, service, invoice, transaction, and communication records for as long as reasonably necessary for business operations, warranty administration, accounting, tax, legal, recordkeeping, dispute resolution, and other legitimate business purposes.

Your Choices

You may contact us if you have questions regarding personal information you have provided to Pro Kitchen Care LLC or if you wish to request that inaccurate contact information be corrected. Certain records may need to be retained for legitimate business, accounting, tax, warranty, legal, or regulatory purposes.

Children's Privacy

Our services are intended for customers seeking appliance-related services and are not directed to children. We do not knowingly solicit personal information from children through this website.

Changes to This Privacy Policy

Pro Kitchen Care LLC may update this Privacy Policy periodically. The current version will be published on this website with the most recent update date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, you may contact:

Pro Kitchen Care LLC
Chapel Hill, North Carolina
Phone: (919) 619-8048
Email: service@prokitchencarenc.com